Français
Our Customer Service can be reached either:
- by email : support@skineance.com
- by phone : +32 2 240 73 76
Opening time:
- Monday to Thursday from 09:00 a.m to 05:00 p.m
- Fridayfrom 09:00 a.m to 04:00 p.m
The Skineance orders are possible only online. The order form is available via the tabs "My Cart" or "Payment".
If you need advice, Customer Service Skineance is available. An operator will assist you to complete your online shop.
No, it’s not possible. Orders are only possible online.
The number phone available (+32 2 240 73 76) is the Customer Service Skineance. If you have difficulty to order, our team will be happy to help you.
Skineance does not provide delivery outside Belgium, France, Luxembourg, the Netherlands, Germany, Ireland, Great Britain, Switzerland, Italy, Spain, Portugal Austria, Canada, USA, Mauritius and the French overseas territories (Guadeloupe, Guyana, Martinique, Reunion, French Polynesia).
If you are in an other country than those mentioned above and you still want to have information about our delivery terms, please contact Customer Service via the email address support@skineance.com.
The shipping costs for countries other than France and Belgium are based postal services depending on the destination of the package:
For Luxembourg, the Netherlands, Germany: 13 €
For Great Britain, Ireland, Switzerland, Italy, Spain, Portugal: 16 €
For Austria, Canada, USA, Mauritius, the French overseas territories: 30 €
For other destinations, please contact us via the Customer Service Skineance through the email address support@skineance.com.
The delivery Skineance is between 3 and 7 days.
It is possible that this period is exceeded for reasons to Skineance (holidays, postal strikes, etc.). This situation can result in the termination of your order or subject to compensation - except in cases of force majeure.
To make your delivery, any clarification on your address is indispensable to us. Please therefore be as clear and as specific as possible when ordering. Your phone number and email address are required by the Postal Service to contact you if your package problem. This is why we ask them.
Skineance offers different payment methods: Visa, MasterCard, Maestro Cards, Bancontact, Paypal and Bank Transfer.
No, it is not possible. Skineance do not accept checks.
Once you are directed to the Ogone platform, a fully secure payment platform, you are no longer on our system and for flagrant safety reasons, we have no grip on this platform. Therefore, the best advice we can give is to call your bank explaining that you receive your sms too late and do with them if there are alternatives.
For our part, once you are redirected to the Ogone platform, the order is registered and it is impossible to change it. The best solution then is to send us an email for us to cancel your order so you can order again without problem.
You have received a discount code and you want to use? Nothing's easier. Go to your basket to insert it at this location.
During your last visit, you placed products in your shopping cart but for some reason you decided to finalize your order later. But when you have returned to www.skineance.com to finalize your order, your basket is empty. In 99% of cases, the customer has simply forgotten to connect to his customer account. So make sure you are logged into your account before putting all the products back into your shopping cart.
To remove products from your shopping cart, it's easy! Access your shopping cart, you can delete unwanted items by clicking on the small cross to the right of the product. If you have several items in your shopping cart and you don't want as many, click on the down arrow next to the number. Your shopping cart will be updated.
Shipping costs are communicated to us by Colissimo and bePost. Skineance applied it without any margin for the company.
Shipping costs are offered from 75 € of sale on all standard orders placed for the Benelux and France.
Below this amount, delivery costs amount to :
France: 7,50 €;. Delivery by the Colissimo service. If you are absent from the delivery address when the postman, he will file in your mailbox a notice giving the date and address of the post office where you can collect your parcel on presentation of proof ID. As of the date indicated on the calling card, you have 10 days to collect your parcel. After this period, it will be automatically returned to its sender.
Belgium: 5 €;. Delivery by the Taxipost service. A person must be present during the delivery. If no one is present at the delivery, bpost will leave a notice and you can collect your order in the post office of your city.
For countries outside of France and Belgium shipping costs are calculated depending on the destination of the package:
For Luxembourg, the Netherlands, Germany: 1 €
For Great Britain, Irland, Switzerland, Italy, Spain, Portugal: 16 €
For Austria, Canada,USA, Mauritius, the French overseas territories: 30 €
For other destinations, please contact us via our customer service: mailto:support@skineance.com
We currently do not have automatic email response regarding the status of your order. If however, you want to track your package online, please send your request by mail to the following address: support@skineance.com. We will send you your tracking number by email.
Skineance ensures the delivery of your package within 3 to 7 business days. If you have not received your package after this time, please inform the Customer Service Skineance. Our team will find a solution to the situation.
Know that no received packages are put in the closest bPost or Colissimo centrer wainting for receive for 10 days. So you can pick up your package at any time. After this time, the package we will automatically returned and we will not send you the once receipt thereof by our warehouses.
If the product (s) ordered (s) on Skineance not meet (s) with your expectations, you can return your order to the following address:
BODDEN
Retour Skineance
Rusatiralaan, 1-3
1083 - Ganshoren
Belgique
Returns must be accompanied by a copy of the invoice and a note explaining whether Skineance needs to exchange or refund.
The shipping costs associated with returns to the customer, except if a manufacturing defect is causing back. In which case, Skineance reimburse shipping costs associated with returns.
Our products are primarily created to address women's issues.
However, the problems women face may also apply to men. Therefore, our products can also be used by men.
Products of the Syn-Ake and the Snail Slime ranges are available at the City North shopping center Medi-Market, at Gosselies :
Medi-Market Gosselies
rue de Namur, 138B
6041 Gosselies
Belgium
+32 71 34 53 36
Monday to Saturday, from 10:00 a.m to 07:00 p.m
Skineance plans to expand its retail outlets in Belgium and France in the coming years.
Your opinion really matters to us. The essence of SKINEANCE is in your satisfaction. We are constantly looking for solutions to our consumers.
Your satisfaction is our goal. Whether you are happy or unhappy with a product, we're listening as long as the notice is published with respect.
You are convinced of the quality of our products and you want to become ambassador for our brand. Contact by email Sandra our coach by email (sandramenetcoach@yahoo.fr) and whether you want to become a cosmetic slimming or ambassador. Also include your name, surname, place of residence, age, height, weight and phone number. We also ask you to attach a photo of yourself. You will be contacted by telephone as soon as possible.