8.1. - General Information
Products purchased from Intersourcing sa are delivered only in the countries indicated on the website. They will be delivered to the address indicated on the order form within 30 days from the conclusion of the contract. The delivery time indicated on the product sheet is an estimate and corresponds to the time required for both shipping and handling.
Intersourcing sa cannot be held responsible for the consequences of a delay caused by the post office or other means of delivery. There will be no reimbursement of the order until and unless it has been returned to the sender.
In the case of payment by wire transfer, the order will not be processed until the payment is received. As a result, the order-processing time in this case will be from the day of receipt of payment and may therefore be different from that stated on the day the order was placed.
If you decide to cancel your order after you have paid and the order has been shipped, Intersourcing sa will issue a reimbursement only upon receipt of the product in its original condition. Return shipping costs are the responsibility of the customer.
8.2. - Customs Duties
When the ordered products are to be delivered to a country other than Belgium, the buyer is considered an authorized importer and should therefore respect the laws and regulations in effect in the country to which the merchandise is being sent.
You may be subject to import duties or taxes upon the arrival of the merchandise in your country. All additional customs clearance costs are your responsibility. Intersourcing sa has no control over these costs and is not aware of the amount. Customs policies vary from one country to another; you should contact your local customs office for more information.
8.3 - Delivery Problems
Any problem with the delivered package (for example, a damaged or open package) should be reported to INTERSOURCING SA within three days following receipt. Depending on the situation, you may be able to take advantage of the exchange or refund policy for that item.
Any problem concerning the items contained in the package (an expired or missing product, or one that does not correspond to what you ordered) should be reported to INTERSOURCING SA within seven days following receipt of the package. Any report received after this period will fall outside the responsibility of Intersourcing sa and will therefore not result in product reimbursement or exchange.
8.4 - Product Compliance
Intersourcing sa will reimburse or exchange any product deemed to be defective or that does not correspond to your order. In this case, we ask that you send a detailed written description of the issue and return the product(s) to INTERSOURCING SA. INTERSOURCING SA will then proceed to exchange or reimburse the product(s), as you choose. The request should be made within seven business days following the delivery. Any request made outside of this time period cannot be honored.
Products should be returned to Intersourcing sa in their original condition and including all delivered elements (e.g., accessories, packaging, and insert). Return costs will be reimbursed on the basis of the invoiced price.
8.5 - Package Return
If the customer is not present for delivery and does not collect the package from the post office within 15 days, the package will be returned to Intersourcing sa. In this case, Intersourcing sa will resend the package to the customer only after the return package has been received (or reimbursed by the post office if lost), and the shipping costs of this second delivery will be the responsibility of the customer, even if the post office did not leave a non-delivery notice.