100% Satisfied or a Full Refund

Not 100% satisfied with your purchase? You have 14 working days from the day after delivery to return the product(s) if you are not completely satisfied.

Reimbursement is handled as soon as we receive the product(s) at the following address:

For Skineance
1-3 avenue de Rusatira
1083 - Ganshoren

Return shipping costs are your responsibility. Any returns made with shipping costs payable upon receipt will be refused.

Secure Payement


You have the option of several payment methods, all 100% secure.

Your bill will be included with your package. To receive one at the billing address (if different from the delivery address), just contact Customer Service at the following address: support@skineance.com. Don’t forget to include the following information in your message: your first and last name, your billing address, the email address linked to your Skineance account, and your invoice number.

How can I pay for my purchases?

I am paying by credit card

Once your order has been made, choose the “Payment by credit card” method. You will then be automatically redirected to the secure site of our partner Ingenico to enter your payment information (credit card number, expiration date and security code).

No bank information (card number, security code, etc.) will be released to Skineance. The only information released by the bank is about whether or not your payment has been authorized.

I am paying with Paypal

May already have a PayPal account, in which case you don’t even have to enter your card number with each purchase: an email address and password will suffice.

Or you may wish to create a PayPal account in order to make your payment.

Our Bank Account Details

Account Holder: Intersourcing SA

TVA number : BE0473073156

IBAN: BE53 0689 0937 7653


Against animal testing

Unfortunately, research and experimentation on animals are still widely practiced throughout the world today, causing immense suffering that often culminates in the animal’s death.

But it has been demonstrated that animal experiments are not the only way to verify scientific research. Today, much more humane methods are available that are nonetheless effective and are even less costly.

Furthermore, animal experimentation has often been shown to lead to inaccurate results. The stress of the laboratory environment and the animals’ distress often produce misleading research results. That’s why Skineance prefers the use of cell-culture studies, postmortem studies and even computer simulations. Skineance does not test any of the products it develops on animals.

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