Privacy Policy

Who is responsible for processing your personal data?

The company Intersourcing S.A. is responsible for processing the personal data you provide to us, in accordance with applicable data protection laws.
Intersourcing S.A.
6 avenue Tenbroek
1410 Braine-l’Alleud
Belgium
Legal representative: Pierre Vierendeel
VAT number: BE 0473073156

Where do we store your data?

Your personal data is kept within the European Economic Area (EEA) and will not be transferred to or processed in a country outside the EEA. If a transfer of your personal data occurs, it will be carried out in accordance with applicable EEA laws.

Who has access to your data?

Your data is/will be shared within the company Intersourcing S.A. and the brand Skineance. We do not transfer, sell, or exchange your data for commercial purposes to third parties outside Intersourcing S.A. and the Skineance brand. Data transferred to third parties is used solely to provide our services.

What are your rights?

Right of access: You have the right to request information at any time about the personal data we hold about you. Contact Intersourcing at support@skineance.com.
Right to data portability: You have the right to obtain a copy of your personal data processed by automated means (based on your consent or agreement) and have it transferred to you or another party in a structured, commonly used, machine-readable format. This applies exclusively to data you have provided to us.
Right to rectification: You have the right to request correction or completion of your personal data if it is incorrect or incomplete. Holders of a Skineance Customer Account can edit this in their account pages.
Right to erasure: You have the right to erase at any time all personal data processed by Intersourcing by following the instructions in each email received or by contacting Customer Service (support@skineance.com).
Right to object to processing based on legitimate interest: You have the right to object to such processing. Intersourcing will cease processing unless an overriding legitimate interest or legal claims can be demonstrated.
Right to object to direct marketing: You have the right to object to direct marketing and profiling for such purposes by following the instructions in each marketing email or by contacting Customer Service (support@skineance.com).
Right to restriction: You may request that Intersourcing restrict the processing of your data in certain circumstances (objection pending verification of legitimate interest, data accuracy under verification, unlawful processing if you request restriction rather than erasure, data needed to establish, exercise, or defend legal claims).

How can you exercise your rights?

You can contact Customer Service at any time by sending an email to support@skineance.com.

Right to lodge a complaint with a supervisory authority

If you believe that Intersourcing has processed your personal data incorrectly, you can contact us at support@skineance.com. You also have the right to lodge a complaint with a supervisory authority.

Updates to our Privacy Policy

We may need to update our privacy clause. The most recent version is always available on our website. We will communicate any material changes (purpose of use, identity of the Controller, your rights, for example).

Online purchase

Why do we use your personal data?

We manage your purchases, orders, returns, delivery notifications, payments, claims/warranties, and verify your legal age for online purchases.

What types of personal data do we process?

Contact information (name, address, email, phone), payment information/history, credit information, order information. If you have a Customer Account: ID and purchase history.

Who has access to your personal data?

Third parties for address validation, communication agencies for order confirmation, warehouse and distribution providers for delivery, and payment service providers. Also, credit assessment agencies (identity/credit checks) and debt collection agencies. Many have an independent processing obligation.

What is the legal basis for processing your personal data?

Processing is necessary to manage and deliver your order.

How long do we keep your data?

We will keep your data as long as you remain an active customer.

Direct marketing

How do we use your personal data?

We send promotional offers, surveys, and invitations by email, text message, phone, and mail. We optimize your experience (useful information, recommended products, cart reminders, personalized offers) based on your previous purchases, clicks, and information provided.

What types of personal data do we process?

Contact information (email, phone, postcode), gender (if provided), clicked products/offers. If you have a Customer Account: name, address, age, purchase history, site browsing and clicks.

Who has access to your personal data?

Media agencies and technical providers to deliver physical and digital direct marketing materials. We never disclose, sell, or exchange your personal data with third parties.

What is the legal basis for processing your personal data?

Your consent for direct marketing, except for postal marketing and catalogues which are based on our legitimate interest.

Your right to withdraw consent

You have the right to withdraw your consent at any time and to object to direct marketing, which will stop the sending of direct marketing offers on that basis.

How long do we keep your data?

Until you withdraw your consent.

Skineance account

Why do we use your personal data?

To create and manage your personal account (purchase history, order details, settings management, marketing preferences, updating contact/payment details, saving items in the cart, size recommendations, product ratings, reviews). We process your browsing, purchase history, and reviews for consistent recommendations.

What types of personal data do we collect?

We always process your email address and password provided when creating your Skineance Customer Account. If you choose to provide them: contact information (name, address, phone), month of birth, gender, country, account settings. If a purchase is made: order history, delivery information, payment history. Cookie-related: click and browsing history.

Who has access to your personal data?

Web-specialized agencies (site optimization) and analytics tools (product evaluation).

What is the legal basis for processing your personal data?

Your consent when creating the account. Sending relevant product information is based on our legitimate interest.

Your right to withdraw consent

Your account will cease to exist and we will no longer be able to provide the associated services.

How long do we keep your data?

As long as you have an active Skineance Customer Account. You have the right to delete your account at any time. Your data will be retained to meet any legal requirements or in case of dispute before being deleted.

Your right to object to processing

You can object to processing based on legitimate interest (support@skineance.com). Your account will be deleted.

Customer service

Why do we use your personal data?

To handle your requests, complaints, warranty issues, and technical support via email, chat, phone, and social networks. We may contact you if an order issue arises.

What types of personal data do we collect?

Any data you provide to us, including: contact information (name, address, email, phone), date of birth, payment information/history, order information, Customer Account number.

Who has access to your personal data?

Third parties solely to provide the above services to you.

What is the legal basis for processing your personal data?

Legitimate interest of Intersourcing.

Your right to object to processing

You have the right to object. Intersourcing will stop processing your personal data unless we can demonstrate an overriding legitimate interest or legal claims.

Cookies

What is a cookie?

A small text file saved on your device. We use technologies (cookies) to personalize content and advertising, provide social media features, and analyze traffic, sharing information with our partners (social media, advertising, analytics).

How do we use cookies?

Persistent cookies (remember homepage choice, “Remember me” data, favorite products), session cookies (filter function, login/cart verification), first- and third-party cookies (statistics, user data for optimization, relevant marketing), third-party services (Twitter, Facebook, Vimeo sharing), third-party cross-site tracking (marketing on other sites/channels).

What types of personal data do we process?

We link your cookie ID to your Skineance Customer Account personal data only if you are logged in.

Who has access to your personal data?

Third parties solely to provide the above services and our analytics tool (collecting statistics for optimization and relevant information).

What is the legal basis for processing your personal data?

If you are logged in to your Customer Account, the legal basis is our legitimate interest.

How long do we keep your data?

Skineance does not store your personal data in cookies. You can delete cookies via your browser.

Contests

Why do we use your personal data?

To contact participants (before/after the event), identify and verify their age, contact winners, deliver prizes, and follow up.

What types of personal data do we process?

Contact information (name, email, phone), age, information provided as part of the contest.

Who has access to your personal data?

Third parties solely to provide the above services and allow delivery service providers to deliver prizes.

What is the legal basis for processing your personal data?

Your consent to participate in a contest.

Your right to withdraw consent

You have the right to withdraw your consent at any time, which will end the provision of the above services.

How long do we keep your data?

For 45 days after the end of the contest.

Development and improvement

Why do we use your personal data?

To assess, develop, and improve our services, products, and systems for all customers. Processing is carried out on anonymous data (no individual analysis). This includes analysis to simplify the use of our services, improve IT systems, optimize logistics flows (purchase forecasting, inventory, deliveries, resources), and plan new locations/improve product ranges.

What types of personal data do we process?

If provided: customer number, date of birth, gender, country, account settings. If a purchase is made: purchase history, delivery information, payment history. If provided: click history, browsing and viewing history.

Who has access to your personal data?

Third parties solely to provide the above services. We use online analytics companies to assess online behavior at a general level.

What is the legal basis for processing your personal data?

Our legitimate interest.

How long do we keep your data?

As long as you hold a Skineance Customer Account. It will be deleted once you close your account.

Your right to object to processing

You can object to processing based on legitimate interest (support@skineance.com). Your account will be deleted.

Compliance with legal obligations

Why do we use your personal data?

To comply with legal obligations, case law, and decisions of authorities, notably to collect and verify accounting data.

What types of personal data do we process?

Customer number, order number, name, postal address, transaction amount, transaction date.

Who has access to your personal data?

Within Intersourcing S.A. and with IT companies providing accounting software.

What is the legal basis for processing your personal data?

Intersourcing must process your personal data to meet its legal obligations.

How long do we keep your data?

In accordance with the accounting rules applicable in your country.

Prevention of abuse and crime

Why do we use your personal data?

For loss prevention management, ensuring compliance with terms and conditions, detecting and preventing abuse. For video surveillance (security, incident tracking, prevention/reporting of offenses). To prevent and investigate misuse of our online services, losses, and fraud by analyzing online purchasing behavior.

What types of personal data do we process?

Contact details (name, address, phone, email), customer number, video recordings, order history, delivery information, payment history.

Who has access to your personal data?

Third parties solely for the above services and companies for exception reporting. Incidents and fraud may be shared with insurance companies, legal authorities, or law enforcement.

What is the legal basis for processing your personal data?

Our legitimate interest in preventing misuse of our services.

How long do we keep your data?

For the time required to prevent and/or report fraud and other offenses. Video recordings are kept according to local legislation (maximum 30 days).

Your right to object to processing

You can object to processing based on legitimate interest (support@skineance.com). Your account will be deleted.